The Painted Pretzel

Raven Thomas from Painted Pretzel Company on Shark Tank

The Painted Pretzel founder Raven Thomas was making her delicious, chocolate covered pretzels for three years before appearing on Shark Tank episode 302 in February of 2012. Raven, a stay at home mom, made all the Painted Pretzels in her own kitchen and had some success selling in mom and pop type stores. She racked up over $60K in sales in the year prior to her appearance and was becoming overwhelmed with orders due to the popularity of her products. Raven had a big order from Neiman Marcus to stock The Painted Pretzel, but she simply didn’t have the resources to fill the order. She had previously walked away from a $2 Million order from SAM’s Wholesale Club for the same reason. She needed to take her business to the next level which meant, among other things,  leasing commercial kitchen space.

The Painted Pretzel Seeks Shark Tank Funding

Raven Thomas pitched the Sharks on The Painted Pretzel and asked for a $100K investment for a 25% share of the business.  Kevin thinks he can duplicate the business and doesn’t see anything proprietary. Lori didn’t like Raven’s emotional appeal where she claimed she wanted to show her kids that being a success means following your dreams. Mark Cuban liked Raven’s “heart and soul,” he also liked the Painted Pretzels! He offers Raven the $100K for 25% of The Painted Pretzel and tells her she can sell them in his movie theaters and sports arenas.

The Painted Pretzel After Shark Tank Update

Since her appearance, Raven Thomas has been working extremely hard to make The Painted Pretzel a success. She leases commercial kitchen space and has a candy factory fulfill large orders. The Painted Pretzel is in Neiman Marcus and SAM’s Club; they also sell quite well on Amazon. Raven credits Mark Cuban for helping make The Painted Pretzel a success. She would have moved on without an investment from Cuban, but is unsure if she would have made it this far. Shark Tank fans get a first hand look at Raven’s success in an update segment in episode 417.

Posts About The Painted Pretzel on Shark Tank Blog

Raven Thomas & The Painted Pretzel

The Painted Pretzel: Interview with Shark Tank Entrepreneur Raven Thomas

Information about The Painted Pretzel

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Comments

  1. If this company is so successful, i dont understand why their orders are so delayed. I placed my order September 1st and its now October 1st and i still havent received a notification that my order has shipped even though the site says 3-5 business days or up to 2 weeks. I emailed them September 13th asking about my order and received a response on the 16th saying sorry for the delay it should ship out tomorrow….Well on September 24th i emailed again after never receiving anything and havent gotten a response..I’m so frustrated! I tried calling customer service, but it just sent me to voicemail. Something about this needs to change because it’s bad business!!

    • Like Amber, I, too, placed an order back on August 18th. I received an apology notice saying there may be a delay. I followed up with an email on September 23rd and was promised my order would ship on September 26th. Here it is October 8th and I still have not received my order. I also tried calling, only to get a recording asking me to leave a message. I just sent another email and am waiting for a response. If Mark Cuban is still involved in this business (and reaping the benefits), I think he needs to intervene and get this business back on track or it will fall apart.

  2. Yes, me too. My daughter placed an for my birthday on October 12th. They charged for the order and today November 3rd still had not heard a thing. She emailed the company and they told her rudely that the website says it can take 2 weeks. Well, do the math it has been over 3 weeks now and still nothing. They told her they would cancel her order for her. What? Are you serious, they aren’t going to even try to make it right? What a shame, the reason she ordered in the first place was because our family enjoys watching Shark Tank and she thought it would me a cool gift. The others are right, Mark Cuban if you are still involved with this company do something quick before you lose your investment. Their customer service is horrible.

  3. I placed an order on October 16th thinking I would have my pretzels by Halloween since the website says 2-5 days. When I did not receive them on the 24th I tried calling them and it went immediately to customer service voice mail. I also sent an email asking where my order is. No response either way. Terrible customer service. After numerous voice messages and emails I finally received an email on October 26th saying my order was cancelled and a refund was issued that I would receive in a few days. Still no refund on my credit card. I too saw them on Shark Tank and thought I would support a family owned business since I work for one. However, if we ran our business the way The Painted Pretzel runs their business, we would have been out of business years ago. All I want is my money back!!!

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